Movements in the internal and external operating environment are propelling several trends in the HR market. These trends are creating opportunities for some as well as threaten the existence of others. The space of HR recruitment services and HR technology services is undergoing a very exciting time. The gradual and steady diminishing of global barriers is propelling several trends in the HR marketplace. The introduction of many global players, government regulations, and the changing nature of the workforce are the key drivers of these trends.
The HR industry is undergoing monumental transformations across the spectrum of HR services, including recruitment, training & development, leadership, assessments, benefits & rewards, HR technology, HR outsourcing, and HR consulting.
As entry barriers are minimal, the HR services space in India has thousands of players and the market is highly fragmented. Severalservices are emerging in every HR services space. Several new kinds of services are emerging in India, including temporary staffing, leadership coaching, background verification, social recruiting, reward management and ESOPs, and outplacement services. While a number of global service giants have established a firm presence in India over the years, the market is seeing exciting activity with the emergence of large local HR services firms. The market is seeing the emergence of a number of angel investment companies that is propelling innovation and entrepreneurship in the marketplace.
Recruiting technology is rapidly replacing traditional recruitment processes, and more and more organisations are moving toward social recruiting, implementing online recruitment systems, and recruitment software to streamline their hiring needs and bring predictability of outcome.
Recruitment includes all aspects of services including placement services, staffing services, offshore recruitment services, placement consultants, contract staffing, employee verification, employee background verification, background checks, executive search, social media recruitment, applicant tracking system, and application tracking system. Service providers can be permanent recruitment, temporary and contract staffing, background verification, executive search, and online recruitment service providers.
The demand for assessments and other pre-employmentservices is rapidly growing, owing to a greater number of incidents of fraud and misappropriations. These pre-employment services include - pre-employment assessment, pre-employment screening, pre- employment testing, pre-employment personality test, skills assessments, behavioural assessments, and leadership assessments.
Training & development includes HR training, employee trainee and development, HR trainers, HR training providers, E-learning training development, leadership development program, executive education, soft skills training, leadership skills, skill development training, personalitydevelopment, and teamwork skills. Training & development service providers can be training providers, online learning solutions, learning management systems, or executive education.
Leadership includes leadership development, leadership training, leadership programs, leadership development training, leadership training program, leadership skills training, leadership coaching, executive leadership coaching, and business leadership coaching.
Assessments include self assessment, pre-employmentassessment, pre-employment screening, pre-employment testing, pre-employment physical service providers, pre-employment personality test, skills assessment, behavioural assessment, and leadership assessment. Assessment service providers can either provide pre-employment assessment or psychometric tests.
Benefits & rewards include services to provide employee state insurance, employee benefits, employer employee insurance, employees state insurance scheme, employee insurance, corporate owned life insurance, corporate insurance company, employee rewards, reward programs, reward and recognition programs. Benefits & rewards service providers also provide HR wellness programs, HR policies, employee engagement, ESOP accounting, compensation management, compensation benchmarking, and employee benefits.
HR technology includes HR automation software, payroll software, payroll management software, HRIS, HRIS software, workforce planning, workforce management system, workforce solutions, HR analytics, performancemanagement, social recruiting, recruitment software, and recruitment management software.
HR outsourcing providers provide support to organisations for HR operations, RPO, recruitment process outsourcing, payroll management, payroll management system, benefits administration outsourcing, compensation and benefits, HR shared service, HR outsourcing services, HR business process outsourcing, HR legal services, and HR compliance.
HR consulting service providers provide HR consultancy services, strategic human resource management, talent management consultancy, talent management, talent audit, HR research, outplacement services, employer branding, and employee communication.
Choosing what is the best and the cheapest HR service provider can be a tricky question for many. Choosing an HR service provider depends, first of all on the breadth and expanse of an organisation’s requirement. The HR services space is rapidly moving towards more value added HR services, as opposed to single service lines. For example, recruiting organisations are seeking recruitment job consultancy services vs. job placement services. Job consultants act as employment services advisors as opposed to simply identifying and shortlisting candidates, based on job descriptions. As a result, HR services agencies who offer more value-added HR services have sprung up across many cities, including Delhi, Gurgaon, Mumbai, Chennai, Hyderabad, and Bangalore.
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